Help and support
We are here to help. Most answers are below; otherwise write to us and we reply by email, usually within 2 working days.
Get your key emailed again, or move CourseForge to a new computer.
Windows warning and updatesWhy Windows may warn when installing, and how updates are protected.
Download and installGet the latest CourseForge and start the free trial.
Quick answers
Narration or images say "not installed"
Open Local AI setup (in an image window, or the narration properties) and install the voices or image generation. It downloads once and then works offline.
Image generation is slow
On computers without a graphics card a full image takes several minutes. Use Quick draft to try ideas, switch on Use built-in graphics in Local AI setup (often faster on laptops), or the optional fast online mode.
CourseForge says it is locked
The trial ended or the licence expired. Your courses are safe and can still be exported. Buy or renew, then enter the key in Manage licence.
How do I update?
CourseForge checks for updates when it starts and once a day, and shows "CourseForge X is available" on the home screen. You can also use Licence ▸ Check for updates.
Contact support
Use the form, or email support@vsbflabs.in directly. Including your CourseForge version and what you were doing helps us help you faster.
Report a bug
Found something that does not work as it should? Tell us below, or email support@vsbflabs.in. Screenshots help: reply to our confirmation email to attach them.
Complaints
If you are not satisfied with how we handled an issue, write to our Grievance Officer at support@vsbflabs.in with the subject "Grievance". We acknowledge complaints within 48 hours and aim to resolve them within one month.